Frequently Asked Question
The most common questions about how our business works and what can do for you.
How do I register for a Hicard account?
Registering a Hicard account is quick and straightforward. Visit hicard.me, click “Sign Up”, and provide your name, email, and password. You will receive a verification email — click the link to activate your account. Start using the Free plan immediately to explore digital business card features.
Does Hicard require a subscription?
No. Hicard offers a robust Free plan, including vCard, NFC support, and WhatsApp Store integration, with no subscription needed. Upgrade to a paid Pro plan for custom domains and unlimited features, or Pro Plus for white-label design. Contact support for customized options if you need more vCards or storage.
Does Hicard support custom domains?
Yes, non-free plans (Pro and Pro Plus) support free custom domain binding (e.g., yourname.com). Log in, go to the “Business Card” page, select your vCard, and click “Actions” > “Connect” to submit a request. Follow the DNS configuration prompts — our tech team will assist via email. Custom domains enhance professionalism; consider upgrading to experience this.
How do I upgrade or cancel my plan?
"Log in to your Hicard account, navigate to the “Plan” page, and select “Renew” or “Upgrade” to start your plan. To cancel your subscription within 14 days, contact support for a full refund. After 14 days, no refunds apply. Refund details are on the “Refund Policy” page. Upon cancellation or plan expiration, your data remains intact and reverts to Free plan status; renew anytime to restore full access."
How can I get technical support?
For assistance, email [email protected] or contact us via the in-app chat tool. Our Asia-based team provides 7x24-hour response support, with all data secured via HTTPS encryption. Feel free to reach out — we’re here to help promptly.
How long does NFC card delivery take?
NFC card delivery varies by region: 3-7 business days in Asia, 7-14 business days globally. After ordering, you’ll receive a tracking link via email — see “About NFC Business Cards” for details. For questions, contact support.
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