Return and Refund Policy
Last Updated: September 29, 2025
At HiCard, we strive to provide exceptional digital business card services.
Our refund policy is designed to ensure transparency and fairness for all users.
Below, we outline the terms under which refunds are available.
Refund Eligibility
Refund Conditions:
All paid plans (Pro, Pro Plus) come with a 14-day money-back guarantee. If you are unsatisfied, contact support at [email protected] within 14 days of purchase for a full refund. Refunds are processed within 5-7 business days via your original payment method. If HiCard terminates its services, refunds will be issued in proportion to the unused portion of your paid cycle.
No Other Refunds:
Refunds are not available for:
1. Cancellations or dissatisfaction after the 7-day trial period.
2. Physical products (e.g., NFC cards) once shipped.
3. Free plan usage or overages.
4. Third-party fees (e.g., payment processing charges).
5. Upgrades or downgrades between plans during a billing cycle.
6. Misuse or violation of HiCard’s terms of service.
How to Request a Refund
To request a refund, log in to your HiCard account, navigate to the “Plan” page, and submit a cancellation request, or email [email protected] with your account details and reason for cancellation.
Refund requests must be submitted within the applicable eligibility period.
All requests are reviewed within 48 hours.
Ensure your request includes your account email and plan details for faster processing.
For urgent issues, our support team prioritizes refund requests submitted via email.
Restrictions
Policy enforcement may include temporary account restrictions for non-compliance.
Refunds will not be granted for service delays caused by user-initiated changes.
All refund decisions are final and subject to HiCard’s discretion.
Refunds exclude any third-party transaction fees incurred during payment.
Abuse of this policy, such as repeated trial sign-ups, may result in account suspension or denial of refund requests.
HiCard reserves the right to modify this policy with prior notice to users via email or on our website.
Users are responsible for maintaining accurate payment information to avoid refund delays.
Refunds will not cover costs incurred due to third-party integrations or add-ons.
Any disputes must be raised within 30 days of the transaction for consideration.
Force Majeure
Service disruptions due to unforeseen events are beyond HiCard’s control.
Users will be informed of major outages with regular updates provided.
HiCard is not liable for delays or service interruptions due to acts of God, government actions, natural disasters, or technical failures beyond our control.
Contact Us
For any questions or to initiate a refund, please contact us. We are committed to assisting you promptly.
Email: [email protected]
